SHIPPING & RETURNS POLICY

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

1. Shipping

Order Processing

All orders are processed and dispatched from the Netherlands.

We aim to ship orders within 2–5 business days after payment has been received and confirmed. During product launches, promotions, holidays, or periods of high demand, processing times may be slightly longer.

Orders are not processed, shipped, or delivered on weekends or Dutch public holidays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

If you have not received a shipping confirmation within 7 business days of placing your order, please contact us at:

apparel@tastyfolk.nl

Estimated Delivery Times

Delivery times vary depending on your location and shipping provider.

Estimated delivery times:

Netherlands: 1–3 business days
European Union: 3–10 business days
Rest of the World: 5–20 business days

Please note that these delivery times are estimates only and are not guaranteed.

Customs, Duties & Import Charges

Orders shipped within the European Union are generally not subject to additional customs duties or import charges.

For orders shipped outside the European Union, customs duties, import taxes, and other local fees may apply. These charges are determined by local authorities and remain the responsibility of the customer.

Tasty Folk Apparel has no control over such charges and cannot predict their amount.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Tasty Folk Apparel cannot be held responsible for delayed deliveries, lost parcels, or additional costs resulting from incorrect shipping information supplied by the customer.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us at apparel@tastyfolk.nl.

We will work with the shipping carrier to investigate the issue; however, delivery timelines remain the responsibility of the carrier once the parcel has been dispatched.

2. Returns & Refunds

We hope you love your purchase. However, if you're not completely satisfied, you may request a return in accordance with the policy below.

Right of Withdrawal (EU Customers)

Customers residing within the European Union may have a legal right to cancel or return their order within 14 days of receiving their goods without providing a reason.

After notifying us of your decision to return, you have an additional 14 days to send the products back.

This right does not affect your statutory consumer rights under applicable law.

Return Eligibility

To qualify for a refund, returned products must:

Be returned within the applicable return period;
Be unworn, unused, and unwashed;
Be in their original condition;
Include all original tags, labels, packaging, and accessories where applicable;
Be free from stains, odours, damage, or signs of use.

We reserve the right to refuse returns that do not meet these conditions.

How to Return an Item

To initiate a return, please email:

apparel@tastyfolk.nl

Include:

Your order number;
Your full name;
The item(s) you wish to return;
The reason for the return (optional but appreciated).

Once your request has been reviewed, we will provide further return instructions.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

Original shipping charges paid at checkout are non-refundable unless otherwise required by applicable law.

We strongly recommend using a tracked shipping service, as Tasty Folk Apparel cannot be held responsible for returned parcels lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:

apparel@tastyfolk.nl

Please include:

Your order number;
A description of the issue;
Clear photographs of the product and packaging.

Where appropriate, we will offer a replacement, exchange, repair, or refund in accordance with applicable consumer laws.

Exchanges

We currently do not guarantee direct exchanges.

If you require a different size, colour, or product, we recommend returning the original item and placing a new order, subject to availability.

Non-Returnable Items

Unless required by law, the following items may not be eligible for return:

Gift cards;
Personalized or custom-made products;
Made-to-order products;
Products marked as non-returnable at the time of purchase;
Items returned in a condition that does not comply with our Return Eligibility requirements.